Privacy Policy
Azure Era ("Azure Era," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you visit www.azureerasa.com (the "Website"), submit an enquiry, or otherwise communicate with us.For purposes of the Saudi Personal Data Protection Law (the "PDPL") and its Implementing Regulations, Azure Era is the controller of the personal data described in this Privacy Policy.
1. Who We Are
Azure Era provides radiative cooling materials and zero-energy cooling and energy-saving solutions for applications including power equipment, petrochemical facilities, storage, factories, offices, and residential buildings.
Contact details
Address: Auto Moto Complex, Floor 1, Offices J2 & J3, Al Sadafah, Al Khobar 34227, Saudi Arabia
Email: info@azureerasa.com
Phone: (+966) 59 354 7743
2. Scope
This Privacy Policy applies to personal data processed through the Website and through communications that arise from your use of the Website. It does not apply to websites, platforms, or services operated independently by third parties, even if the Website links to or embeds them.
3. Personal Data We Collect
3.1 Data you provide directly
When you use an enquiry or contact form, email us, call us, or otherwise communicate with us, we may collect:
• your name;
• email address;
• phone number;
• country;
• company, role, or project details that you choose to provide;
• the contents of your message and any subsequent correspondence; and
• any other information you voluntarily provide.
Please do not include sensitive personal data, identity documents, financial details, or confidential third-party information in an enquiry unless we specifically request it and it is necessary for the stated purpose.
3.2 Data collected automatically
When you use the Website, our systems and service providers may automatically collect limited technical and usage data, such as:
Internet Protocol (IP) address;
• browser type and version, device type, operating system, language, and approximate location derived from IP address;
• pages viewed, referring page, links clicked, and the date and time of access;
• cookie identifiers and similar technical information; and
• security, diagnostic, and server log information.
3.3 Data from third-party features
The Website embeds Google Maps on the contact page. When you load or interact with the map, Google may receive information such as your IP address, device and browser information, and interaction data. Google processes that information under its own privacy terms. You can review the Google Privacy Policy.
We may also receive business contact information from a person who refers you to us or from public business sources. Where required, we will inform you of the source and relevant processing details.
4. Why We Process Personal Data
We process personal data only for specified and lawful purposes, including to:
• receive, assess, and respond to enquiries, requests for information, and project consultations;
• prepare or discuss proposals, quotations, and potential business arrangements;
• communicate with customers, suppliers, and business contacts;
• operate, maintain, troubleshoot, and improve the Website;
• protect the Website, our systems, and users against fraud, abuse, security threats, and unlawful activity;
• maintain appropriate business and correspondence records;
• establish, exercise, or defend legal claims; and
• comply with applicable laws, lawful requests, and regulatory requirements.
Where required by the PDPL, we rely on your consent. Depending on the circumstances and as permitted by applicable law, processing may also be necessary to take steps at your request before entering into a contract, perform a contract, comply with a legal obligation, protect your vital interests, or pursue a legitimate interest that does not prejudice your rights and interests.
If we ask for personal data that is required by law or necessary to respond to a request or enter into a contract, we will indicate this where appropriate. If you do not provide the required data, we may be unable to respond or provide the requested service.
5. Marketing Communications
We will send direct electronic marketing only where permitted by law and, where required, with your prior consent. You may withdraw consent or opt out at any time by using the unsubscribe method in the communication or contacting us at info@azureerasa.com. Opting out of marketing will not stop service-related or transactional communications.
6. Cookies and Similar Technologies
The Website may use cookies and similar technologies that are necessary for core functions, security, form operation, and remembering limited preferences or source-attribution information. Embedded third-party content, including Google Maps, may also set or access cookies when it loads.
You can control cookies through your browser settings. Blocking necessary cookies may affect how parts of the Website operate. If we introduce non-essential analytics, advertising, or similar cookies, we will provide any notice and consent controls required by applicable law before using them.
7. When We Disclose Personal Data
We may disclose personal data only as reasonably necessary to the following recipients or in the following circumstances:
• hosting, website administration, IT, cybersecurity, email, and cloud service providers that process data for us under appropriate instructions and safeguards;
• professional advisers, auditors, insurers, and consultants where necessary;
• government, regulatory, judicial, or law-enforcement authorities where disclosure is required or permitted by law;
• a buyer, investor, or successor in connection with a proposed or completed merger, reorganisation, financing, or transfer of all or part of our business, subject to appropriate confidentiality measures; or
• another person where you direct or validly consent to the disclosure.
We do not sell personal data. We do not allow service providers to use personal data for their own unrelated purposes.
8. International Transfers
Some providers used to operate the Website or embedded services may process data outside Saudi Arabia. Where personal data is transferred outside the Kingdom, we will comply with the PDPL, the Regulation on Personal Data Transfer outside the Kingdom, and other applicable requirements. This may include verifying an adequate level of protection, using approved contractual safeguards, limiting the data transferred, conducting any required risk assessment, and obtaining approval or consent where legally required.
9. Retention
We retain personal data only for as long as necessary for the purpose for which it was collected and as required by applicable law. Our anticipated retention periods are:
• enquiry forms and related correspondence: up to 24 months after the last meaningful interaction, unless the enquiry develops into a business relationship;
• Website security, diagnostic, and server logs: generally up to 12 months;
• backup copies: until overwritten or securely deleted under our normal backup cycle, generally within 90 days after deletion from active systems; and
• contractual, legal, tax, dispute, or compliance records: for the applicable statutory period or while a legal claim or regulatory matter remains possible or active.
When retention is no longer required, we will securely destroy the data or anonymise it so that it can no longer identify an individual. We may suspend deletion where retention is required by law or necessary for evidence in a dispute, in which case the data will be isolated and used only for that purpose.
10. Security
We use reasonable technical, organisational, and administrative safeguards designed to protect personal data against accidental or unlawful destruction, loss, alteration, disclosure, or access. These measures may include access controls, secure transmission, system monitoring, backups, staff confidentiality requirements, and service-provider due diligence.
No Internet transmission or storage system is completely secure. You are responsible for using appropriate care when deciding what information to send through the Website.
11. Your Rights
Subject to the PDPL, its Implementing Regulations, and any lawful limitations or exceptions, you may have the right to:
• be informed about the legal basis and purpose of collecting your personal data;
• access personal data we hold about you;
• request a copy of your personal data in a clear and readable format;
• request correction, completion, or updating of inaccurate, incomplete, or outdated personal data;
• request destruction of personal data that is no longer needed;
• withdraw consent at any time where processing is based on consent, without affecting processing carried out before withdrawal; and
• submit a complaint to the competent authority.
To exercise a right, contact info@azureerasa.com and describe your request. We may ask for information reasonably necessary to verify your identity and protect your data. We will respond within the period required by applicable law.If you are not satisfied with our response, you may submit a complaint to the Saudi Data & AI Authority through its Data Governance Platform or other channels it makes available.
12. Children's Privacy
The Website is intended for business and general informational use and is not directed to children. We do not knowingly seek to collect personal data from children through the Website. If you are a parent or guardian and believe a child has provided personal data to us, please contact us so that we can take appropriate action.
13. Third-Party Links
The Website may contain links to third-party websites or services. We do not control those third parties and are not responsible for their privacy practices. Review their privacy notices before providing them with personal data.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technologies, services, or legal obligations. The updated version will be posted on this page with a revised "Last updated" date. Where required by law, we will provide additional notice or obtain consent.
15. Contact Us
For privacy questions, requests, or complaints, contact:
Azure Era Auto Moto Complex, Floor 1, Offices J2 & J3
Al Sadafah, Al Khobar 34227, Saudi Arabia
Email: info@azureerasa.com
Phone: (+966) 59 354 7743